Lost or stolen phone in China? The first hour matters.

Short answer: If the phone held a payment app or a bank app, freeze those first — Alipay 95188, WeChat Pay 95017, then your own bank’s international line. After that: report a theft at the police station covering the location, and make the lost-property calls to the hotel, taxi company or shop that had you last. China On-Call makes those calls in Mandarin and reports each one back to you in English.

Do this first, before anything else on this page: Alipay 95188 (overseas: +86 571 95188) · WeChat Pay / TenPay 95017 · then your own bank’s card-loss line. Numbers and hours change, so if a line doesn’t connect, use the in-app support inside the app instead.

A lost phone in China is two problems, and the money one is more urgent than the phone one. If Alipay or WeChat Pay was on that device and unlocked, the app can be opened by whoever has it. Freezing the accounts takes one call each and can be done before you’ve finished looking. Everything else — the police report, the lost-property shelves, the CCTV question — comes after.

Need us to make the call?

Emergency Rescue — $59. One stuck call, made in Chinese, reported back to you in English.

Pay $59 with PayPal

Not sure it fits what you need? Message me on WeChat 13368344745 first and describe the problem. I'll tell you honestly if I can help.

What I can do on the phone

Freezing or blocking the payment and banking apps that were on the device
Blocking a Chinese SIM you bought on arrival, or asking a carrier what’s possible with a foreign one
Reporting a theft at the police station that covers where it happened, and what the report needs to say for insurance
Asking a hotel, taxi company, restaurant or attraction whether the phone was handed in
Asking how long CCTV is kept at the place it went missing, before it’s overwritten
Following up on a report or a lost-property enquiry that’s already filed

What this doesn't cover

I can’t track your device. Find My / Find My Device is yours — I can’t log in on your behalf and I won’t ask for your account details.
I can’t get a foreign SIM replaced in China. Most overseas carriers can’t issue a replacement SIM here; that usually has to wait until you’re home or in a country where they operate. A local Chinese SIM can be dealt with by the carrier here.
I don’t replace your phone, pay for a replacement, or cover insurance excess.
I can’t promise the report is enough for your insurer — that depends on what your insurer asks for, and I’ll help you find that out before you queue.

How it works

Message me on WeChat — from another device — with what was lost, where, when, and what was on the phone.
I call the offices in the right order: the platform or carrier to block, the station to report, the place it went missing to ask about lost property and footage.
You get it in English: what’s been logged, what reference number you now hold, and what to do next.

Questions people ask before paying

Should I report a stolen phone to the police in China?

If it was taken, yes — the report is what insurers and, often, your phone insurer or employer will ask for, and it has to be filed at the station covering where it happened. Do the account-freezing calls first, though.

Can you find out if someone handed my phone in?

Yes, that’s one of the most useful calls: hotels, taxi companies, stations and attractions all keep found items and can check. The answer is often “nothing logged”, and knowing that is worth something too.

My phone had my eSIM with my home number. What now?

That’s usually the hardest part, and I’ll be straight with you: most foreign carriers can’t do anything for you while you’re in China. I can call your hotel or a carrier shop to ask what’s actually possible, but I won’t promise a fix that doesn’t exist.

Send me the details and I'll make the call

WeChat 13368344745 — tell me what's stuck and I'll confirm what I need to fix it.