Need to deal with the police in China and can’t explain it in Chinese?

Short answer: If you are in danger or a crime is happening right now, call 110. It’s free and it works from any phone in China. This page is about the non-emergency calls that come after — reporting a loss, getting a police report, following up on a case — and those are the calls China On-Call makes in Mandarin for you.

Emergency first. Police 110 · Ambulance 120 · Fire 119. Free from any phone in China. If you are in danger, call before reading the rest of this page. For passport or consular help, contact your own country’s embassy or consulate — that part is not something I can do for you.

110 is the emergency number for police in China and it is free, but in practice the conversation is in Mandarin. Everything else — filing a report at the station that covers where it happened, understanding what document you’ll be given and when, tracking down the CCTV that backs up your insurance claim — is a phone call, usually several.

Need us to make the call?

Emergency Rescue — $59. One stuck call, made in Chinese, reported back to you in English.

Pay $59 with PayPal

Not sure it fits what you need? Message me on WeChat 13368344745 first and describe the problem. I'll tell you honestly if I can help.

What I can do on the phone

Finding out which police station (派出所) covers the place where it happened, instead of being sent to the wrong one
Making the call to report a stolen phone, bag, bicycle or cash so a report exists on file
Asking what a police report (报案证明) is, how long it takes to be issued, and when to come back for it
Following up on a report you already filed — whether it’s been logged, and by whom
Asking a hotel, station, shop or restaurant whether they still hold CCTV footage, and for how long
Explaining your side of a low-level dispute — a fare, a deposit, damage to a rental bike — to the officer handling it

What this doesn't cover

I don’t replace the emergency number. If it’s an emergency, call 110 yourself. Adding me to the chain costs you time you may not have.
No legal advice. I’m not a lawyer and I won’t tell you what your legal position is.
I can’t influence an outcome. I can’t make an investigation move faster, get a document issued that the station doesn’t want to issue, or promise that anything will be recovered.
I can’t act as your legal representative. I make the phone call and report what was said; anything requiring your signature or your ID has to be done by you, in person.

How it works

Tell me what happened, roughly where, and when — plus what document or answer you need.
I call the station or office that actually covers that place, ask what they require, and find out the real timeline instead of the polite one.
You get it in English: which station, which counter, what to bring, and what they said will happen next.

Questions people ask before paying

Can you call 110 for me?

No. 110 connects instantly to a dispatcher, and routing an emergency through a third party only delays help. I handle the non-urgent calls before and after.

Do I need a police report to replace a lost passport?

In most cases yes. The loss report from the local police station is normally one of the documents your embassy and the local exit-entry office ask for — confirm what they want before you queue, and I can make that confirmation call for you.

Can you get my things back?

I can find out whether anything was handed in, and who to ask. I can’t promise an outcome, and I won’t pretend otherwise.

Send me the details and I'll make the call

WeChat 13368344745 — tell me what's stuck and I'll confirm what I need to fix it.