Need someone to call a hospital in China for you?

Short answer: China On-Call is a one-person service in China that makes the Mandarin phone call for you and reports back in English. Hospital phone lines here run in Mandarin, and appointment rules change from hospital to hospital, so I call, ask the specific questions you need answered, and tell you in English what they said.

Most Chinese hospitals answer the phone in Mandarin only, and the reception you reach is often not the department that decides anything. A call in Chinese gets you a straight answer on whether they see foreign patients, which department to go to, what to bring and what it will cost.

Need us to make the call?

Emergency Rescue — $59. One stuck call, made in Chinese, reported back to you in English.

Pay $59 with PayPal

Not sure it fits what you need? Message me on WeChat 13368344745 first and describe the problem. I'll tell you honestly if I can help.

What I can do on the phone

Whether a department sees foreign patients at all, and on which days
How registration works there — walk-in queue (现场挂号) or an appointment booked in advance
Which documents they want to see: passport, insurance card, referral, previous scans or reports
Rough cost range, and whether they want payment up front in cash or by WeChat Pay / Alipay
Whether the hospital has an international clinic or VIP ward, and what it costs to use it
Confirming, moving or cancelling an appointment you already have
Asking for a department’s address and which entrance to use for outpatients

What this doesn't cover

No medical advice. I’m not a medical professional and I don’t interpret symptoms, test results, scans or treatment options — I only pass your questions to the hospital and their answers back to you.
I don’t book or pay for treatment. Any medical bill is between you and the hospital.
In an emergency, call 120 for an ambulance. 120 is free from any phone in China and reaches an ambulance dispatch directly. Don’t wait for me.

How it works

Send me the hospital name (Chinese characters help), your location, and the exact question you need answered.
I call in Chinese, get through the phone menu, and talk to whoever actually handles that department or that booking.
You get the answer in English — what they said, what they want you to bring, and what to do next.

Questions people ask before paying

Can you give me medical advice?

No — and I won’t guess. I’m not a doctor, so I don’t give medical advice or interpret symptoms, scans or results. What I can do is make sure the hospital understood your question and that you understood their answer.

Will the hospital talk to you about my appointment?

Usually yes, as long as I call as your assistant with your name and booking details. Some hospitals ask for a passport number before they’ll look anything up, so I’ll tell you exactly what they ask for.

Can you call 120 for an ambulance?

If someone is seriously ill or injured, call 120 yourself — it’s free, immediate, and going through me only adds delay. I handle the calls around it: rescheduling an appointment, asking what documents a department needs, following up on a bill.

Send me the details and I'll make the call

WeChat 13368344745 — tell me what's stuck and I'll confirm what I need to fix it.