Need someone to call 12306 in English?
12306 has an English-looking app but no English phone line. When a train needs changing, a refund is stuck, or your passport won't link, a Chinese speaker has to get on the phone with a human.
Need us to make the call?
Emergency Rescue — $59. One stuck call, made in Chinese, reported back to you in English.
Pay $59 with PayPalNot sure it fits what you need? Message me on WeChat 13368344745 first and describe the problem. I'll tell you honestly if I can help.
What this covers
- Changing a train — date, time, seat class
- Refunds that are stuck or sit at “processing”
- Foreign passport that won't link or verify
- Something left on the train (bag, phone, passport)
- Finding out what a Chinese-only error message actually means
How it works
- You send me the details on WeChat: passport number, 12306 order number if you have it, train number, travel date, and what you want to happen.
- I call 12306 and stay on hold until a person picks up — I don't hang up and guess.
- You get a short English message: what they said, what changed, and what you need to do next.
Questions people ask before paying
You don't have to — I call 12306 for you. I get through to a person in Chinese, and report back to you in English what they said and what changed.
Their phone line is Chinese-only. The app has an English interface, but the parts that usually go wrong — linking a foreign passport, changing a ticket that was booked in Chinese, chasing a refund — end up needing a Chinese speaker on the phone.
Passport number, the 12306 order number if you have it, train number and date, and a plain-English description of what you want to happen.
Most calls are finished within an hour of me starting. If 12306 keeps me on hold, you get an update rather than silence.
Send me the details and I'll make the call
WeChat 13368344745 — tell me what's stuck and I'll confirm what I need to fix it.
Pay $59 with PayPal